Account and business information
This includes account name, email address, password hash, role, business configuration, services, schedules, availability rules, assets, pricing, and settings entered by an authorized user.
HQCELL PRIVACY NOTICE
How HQcell handles information.
This notice explains the information HQcell processes to provide booking and operations software to tour, charter, and rental businesses. Effective August 22, 2026.
Who this notice covers
This notice applies to people who visit HQcell public pages, create or use an HQcell account, operate an HQcell business account, make a booking through an HQcell-powered customer flow, or contact HQcell support. A business using HQcell controls the operational information it enters about its customers, participants, services, assets, and bookings. That business is responsible for its own customer notices, consents, and operating practices.
Information processed through HQcell
Booking and operational information
This can include a booking contact’s name, email address, one phone number, party size, participant details, selected assets, waiver status, booking times, payment records, optional gratuity records, messages, tasks, and audit history. Operator-entered offline payment and gratuity records are operational ledger entries and are not represented as card processing by HQcell.
Technical and security information
This includes session and cookie data needed to keep an authenticated account signed in, security logs, rate-limit events, request metadata, and information needed to protect the service, investigate misuse, and maintain reliable operation. If an Owner connects the optional Google Calendar Conflict Shield, HQcell also processes the limited selected-calendar event information and encrypted authorization material needed to create internal availability blocks.
How information is used
HQcell uses information to provide authenticated tenant-scoped workspaces, show availability, create and operate bookings, manage guest readiness and waivers, process configured payment and optional gratuity workflows, send configured transactional messages, respond to support requests, prevent abuse, troubleshoot issues, and comply with applicable legal obligations. The optional Calendar Conflict Shield uses selected external-calendar event timing and limited availability information only to create internal conflict holds; it is not an outbound booking feed.
Service providers and sharing
HQcell uses infrastructure and provider services needed to operate the product. Depending on the business configuration, this can include Railway for application hosting, PostgreSQL for operational data storage, Stripe for payment processing, Resend for transactional email delivery, and Google when an Owner intentionally activates the optional Calendar Conflict Shield. Payment-card information is processed by Stripe’s payment interface and is not stored by HQcell as card-number or card-security-code data. Calendar data is processed only after the Owner authorizes selected calendars for the optional inbound availability-protection feature. HQcell may also disclose information when required to comply with law, protect people or the service, or respond to a valid legal request.
Cookies and session data
HQcell uses essential session cookies and related technical storage to provide secure sign-in, maintain an authenticated session, protect request integrity, and remember limited interface preferences. The public site also provides a privacy-choice control for applicable public-site consent preferences. Browser settings can affect cookie behavior and may prevent protected parts of the service from functioning.
Retention and deletion
HQcell retains information for as long as it is reasonably needed to provide the service, maintain security and audit records, resolve disputes, and meet applicable legal obligations. An authorized business owner may request account or data-deletion assistance by emailing support@email.hqcell.com. Deletion requests are assessed against security, backup, financial-record, waiver, dispute, and legal-retention requirements.
Your choices and rights
Depending on your location and relationship with the business, you may have rights to request access, correction, deletion, or information about processing. Send a request to support@email.hqcell.com. If your request concerns a guest booking, contact the tour, charter, or rental business that collected the booking first; that business controls the customer relationship and the operational record.
Security and changes
HQcell uses technical and organizational safeguards designed to protect information, but no online system can guarantee absolute security. If this notice changes materially, HQcell will update the effective date and publish the current version on this page. For privacy questions, email support@email.hqcell.com.